Last Updated: May 18, 2023
As a collaborative community, CallApp’s top priority will always be its relationship with the community. CallApp is firmly committed to the security and protection of the personal integrity of our users, their contacts, and CallApp’s service, as set forth herein.
CallApp Software Ltd. and its affiliates (“CallApp”, “we” or “us”) respect the privacy of users (“user” or “you”) of CallApp’s software (“Software”) and services (together with the Software, the “Service”) and are committed to protecting information, including Collected Information.
“Collected Information” means a user’s private, personal or personally identifying or identifiable data or information, including Content, Contact information (such as name, email address, or social network identifier), information which may be considered as “personal information” under the California Consumer Privacy Act of 2018 (“CCPA“), and as further defined below.
“Public Resources” means information available through CallApp’s partners’ data resources, or over publicly available online databases and other public data resources.
The Service is not designed or intended for children under the age of eighteen (18), unless a younger age threshold has been adopted by your country (the “Eligible Age”).
We reserve the right to request proof of age at any stage to verify that minors under the Eligible Age are not using the Service. If you are under the Eligible Age, you may not download the Software or use the Service including the Software, you may not use any feature of the Service that requires registration, and you may not provide us with any Collected Information. CallApp will not knowingly collect any Collected Information concerning children under the Eligible Age where the collection and processing of the Collected Information is subject to the consent of the user. If you become aware of any minor under the Eligible Age using the Service or that any Collected Information relates to a minor under the Eligible Age, you may request to unlist their number from the Service, as further detailed in Section 7 below.
- What Collected Information we collect and How we Use it
If you are in the EU, privacy laws require us to tell you the legal basis on which we process your Collected Information. You will find that information in this section, in italics. If you would like more information about the legal basis we use, or about the “legitimate interests” referred to, please contact us at: firstname.lastname@example.org.
Information from user or user devices.
- Information which is essential for the use of the Service
When you register, download, install and access the Service, the following Collected Information will be collected and processed by CallApp:
Information regarding contacts contained in user device phone books (as detailed below) (“Contacts”), name, phone number, email, connection information, usage statistics, event information, version of the Software used (the “Essential Information“).
We collect and process the Essential Information because it is necessary in order for us to be able to perform our contract with you and provide you with the Service.
- Information which is optional and intended to improve your user experience of the Service
When you activate or otherwise use the Service or interact with us on our website, we may collect the following information: geo-location, IP address, device ID or unique identifier, device details (including: device manufacturer and type, device model and name, device hardware and settings), keywords and meta data of incoming and outgoing calls and messages, supported apps information, ID for advertising, ad data, operating system and operator.
As to all other information above, we collect and process such information because it is necessary for our legitimate interests in conducting, developing and improving our business and meeting the needs of and improving the relationships with our current and prospective users.
Furthermore, prior to using our recording call feature, which allows you to save and access certain recordings of calls and other telephone communications that you participate in, we request that you inform all participants of such recorded calls of your intended use of the recording call feature and obtain all consents and approvals for the recording of the call, as necessary or advisable under applicable law. Please note that the recordings will only be stored on your device and not on CallApp’s servers.
Information from Public Resources and other users of the Service.
We receive data from Public Resources associated with users and user Contacts, including from social networks to which users or user Contacts are registered, such as Facebook, Google+, Linkedin, Twitter, Pinterest and Foursquare (the “Third Party Social Networks“). We will ask for your specific consent before we receive access to any of your user identifier information for Third Party Social Networks used by you.
If you provide us your user identifier information for Third Party Social Networks, we will use and process such information in order to enable the Service to interoperate with the Third Party Social Networks, so that the user’s identifier associated with the Third Party Social Networks (including mapped photos where applicable) may be stored and processed in conjunction with the Collected Information.
Please note that we never store any passwords to any Third Party Social Networks.
In addition, other users of the Service may provide us with complementary information in their possession about you, which has not been previously provided by you (e.g.: place of work).
We collect and process the Collected Information about you from our other users in order for us to be able to perform our contract with you and the other users, and to provide you and the other users with the Service.
Information regarding Contacts.
When you register, download, install, access and use the Service, the following Collected Information regarding the Contacts will be collected and processed by CallApp:
names, phone number, emails and information from Public Resources including Third Party Social Networks, associated with the phone number of each Contact, such as, website address.
We collect and process the Collected Information about others (including Contacts) because it is necessary for our legitimate interests in conducting, developing and improving our business and meeting the needs of and improving the relationships with our current and prospective users.
Information uploaded by you
You may upload and share information, including Collected Information, into the Service as content (“Content”). Content may take the form of your profile information or Contact information. All Content is available to us and to other users.
We collect and process the Content because it is necessary for our legitimate interests in conducting, developing and improving our business and meeting the needs of and improving the relationships with our current and prospective users.
We will collect and process the Collected Information collected from users and user devices, information from Public Resources and information from other users of the Service:
- To provide the basic features and other specialized functionalities of the Service pursuant to the Terms of Service.
- To provide you with information and services that are available only to registered users of the Service.
- To provide you with information about the Service and allow us to respond to your queries.
- To provide you with complementary information to be stored on your device, pertaining to the Contacts.
- To enable us to associate data/names with a phone number through our name/data tagging functionality, which allows a user who receives a call from a phone number which is not associated with data or a name in our resources to indicate the data/name to be associated with that number. This data/name will only be associated with a number through the name/data tagging functionality if a sufficient number of independent users or publicly available sources, based on our algorithms, have indicated similar data/name for the relevant number.
- To store a phone number reported by a user as being “spam”, in combination with the user’s internal ID in order to maintain the user’s spam list online and also for the purpose of building a community-based spam-blocking directory.
- To allow us to identify and contact you, including in connection with promotional offers and customer service operations such as software updates.
Gmail Data information
Upon your consent to access by CallApp to Gmail-originated data (“Gmail Data”), Gmail Data will be used to improve the user-facing features of the Service. For example, you will be able to see the last email subject from a Contact when you open his/her contact details.
Gmail Data, such as email body and email subject, will not be transferred to others unless that transfer is (a) necessary to provide or improve user-facing features that are prominent from the Service’s user interface, (b) to comply with applicable laws, or (c) a part of a merger, acquisition or sale of assets.
Gmail Data will not be used by CallApp to serve you advertisements.
Gmail Data, such as email body and email subject, are not read by any human.
CallApp’s use and transfer to any other app of Gmail Data information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.
Youtube API Services
Youtube API Services will be used to improve the user-facing features of the Service. For example, you will be able to see the last YouTube video from a Contact when you open his/her contact details.
Youtube Data will not be transferred to others unless if that transfer is (a) necessary to provide or improve user-facing features that are prominent from the Service’s user interface, (b) to comply with applicable laws, or (c) a part of a merger, acquisition or sale of assets.
By using CallApp You are agreeing to be bound by the YouTube Terms of Service https://www.youtube.com/t/terms in regards to Youtube content.
Information from cookies and similar technologies.
Information associated with users is collected from cookies and similar technologies such as digital identifiers, log files, web beacons, and plugins (“Cookies”), which store certain information from user devices, allowing us to understand and save preferences for future visits and to compile aggregate data about site traffic and site interaction. If a user provides Collected Information to us, then this Collected Information may be linked to data stored in Cookies.
You may opt out of Cookies, including Third-Party Cookies. Most browsers allow you to block or remove Cookies.
To opt out of personalized advertising by Google, you may do so by visiting Google’s Ads Settings. To opt out of other third-party vendors’ uses of cookies and of the use of device IDs for targeted advertising, you may visit the Digital Advertising Alliance’s (DAA) opt out page at http://www.aboutads.info/choices or http://www.aboutads.info/appchoices if you are in the U.S or at www://youronlinechoices.eu/ if you are in the EU. To find out more about how Google uses data it collects please visit Google Privacy & Principals.
We collect and process the information from cookies and similar technologies because it is necessary for our legitimate interests in conducting, developing and improving our business and meeting the needs of and improving the relationships with our current and prospective users.
We will collect and process the information from Cookies and similar technologies:
- To improve the Service.
- To enhance and personalize your experience on the Service.
- To help us learn about specific preferences and general trends.
- To provide you with tailored content such as search results and advertisements that may be relevant to you.
- To develop new services and software.
- To understand traffic to our site and for other internal purposes.
- Sharing Collected Information
CallApp may disclose your information, including Collected Information to satisfy applicable law, regulation, legal process, or governmental request.
CallApp may delegate the handling of your information, including Collected Information, to third party service providers (“Service Providers”):
- To ensure the provision of seamless Service, such as providers of cloud servers.
- To a third party examining the business of the company, or a consultant acting under a non-disclosure agreement agreed with us.
In addition, CallApp may disclose your information, including Collected Information:
- To an acquirer of CallApp or of all or part of CallApp’s business activity
Collected Information shared with third parties may be provided in hashed or encrypted form, consistent with market practices, and may be used to identify users across devices and channels for the purpose of serving targeted advertising, except where such use has been excluded by agreement with, or prohibited by, a CallApp partner (providing a Public Resources as defined above). We may be compensated for information, including Collected Information, shared with third parties. Users will not receive compensation in connection with such sharing or other use.
- Third Party Partners
Third party partners may engage with or be engaged by CallApp for commercialization purposes such as: using data for third party partners’ internal business needs and/ or for the provision of identity verification services and delivery of interest-based content and targeted and non-targeted advertisements to users, except where such use has been excluded by agreement with, or prohibited by, a CallApp partner (providing a Public Resources as defined above). We may share Collected Information with our partners such as name, postal address, email, or other identifier and may do so in non-human readable form. In addition, our partners may also collect information directly from user devices, such as IP address, device ID, information about browser or operating system, and depending on device settings, geographic location data, including GPS coordinates (e.g. latitude and/or longitude) or similar information regarding the location of the device.
Our partners may combine such information including Collected Information with information from other sources; and may place or recognize unique cookies on user browsers.
- Third Party Sitesand Privacy Policies
- Opting Out
Users may opt out of the Service by uninstalling the Software from their device, either by choosing the uninstall option on the Software, or by using the software removal option of the operating system of their device.
Upon uninstalling the Software, we will no longer collect any further information, including Collected Information, from you through the Service, nor will we provide you with the Service, including with information via the Service pertaining to your Contacts or other third parties that initiate phone calls with you.
If you would like to request the deletion of your information that was disclosed to Service Providers or to third party partners (as detailed in Sections 2 and 3 above) or any other details about the disclosure of your information, please contact us at email@example.com. If you are in the EU or Brazil you have additional rights in relation to the deletion of your Collected Information. If you are a California resident you have additional rights in relation to the deletion of your Collected Information. Please see below for more information.
- The Term of Retention and Use
We will retain and use your information, including the Collected Information as long as you are a user of the Service, and will continue to retain your information for up to 5 years from the time you unregister from the Service and/or opt-out for certain services and/or withdraw your consent to certain use (if our processing is based on your consent), subject to the requirements of, or exercise of any individuals’ rights under, applicable privacy laws. If you or any of your Contacts or any other person unlist their names and phone numbers made available through CallApp’s functionalities, in the form described below, we will retain their information, including Collected Information, for a period of up to 5 years from the time they unlisted from CallApp’s Service, subject to the requirements of, or exercise of any individuals’ rights under, applicable privacy laws.
(collectively, the “Retention Period“).
- Retention, Rectification and Deletion of Collected Information
We may retain information only for the Retention Period, unless required otherwise to comply with any applicable legal or ethical reporting or document retention requirements.
If you find any of your information, including the Collected Information, to be inaccurate, you may contact us at any time by sending an email to: firstname.lastname@example.org and we will do our best to rectify your information as soon as practically possible.
If you wish to delete any of your Collected Information from our resources and/or servers, please send an email to: email@example.com, and we will delete such Collected Information pursuant to applicable privacy law requirements. In such event, subject to applicable privacy laws, your information will be deleted or unlisted from our database. Notwithstanding the foregoing, if we are required to maintain certain information, including Collected Information, about you, we will comply with your deletion request after fulfilling any legal requirements. In addition, a copy of your information, generated by our automated computer archival back-up systems, may remain in our archives, even after the Retention Period, provided such copy will be stored securely and will not be displayed on our active database.
If you, any of your Contacts or any other person do not wish to have their names and phone numbers made available through CallApp’s functionalities, they may unlist their number from the Service by logging onto the “Unlist” page on CallApp’s website – https://www.callapp.com/unlist. Once they are unlisted from the Service, CallApp will not search the CallApp platform for their phone number. However, their details may still be available through Public Resources.
- Additional Rights for EU, Brazil and California individuals
If you are in the EU, the EEA, Brazil or if you are a California resident, applicable privacy laws grant you additional rights in relation to your Collected Information. You can exercise any of these rights by contacting us at: firstname.lastname@example.org. If you are a California resident, you may also contact us by clicking here. In order to process certain of your requests, we have a verification mechanism that uses email address and phone number to verify your identity. We may request additional information to verify your identity on a case-by-case basis.
If you are a California resident, you may use an authorized agent to submit a request on your behalf. The authorized agent may submit a request by contacting us at email@example.com or by clicking here. When we verify your agent’s request, we may verify both your and your agent’s identity and request a signed document from you that authorizes your agent to make the request on your behalf. To protect your Collected Information, we reserve the right to deny a request from an agent that does not submit proof that they have been authorized by you to act on your behalf.
If you are in the EU, the EEA or Brazil, you have the following rights:
- The right to be informed about how we use your Collected Information. You should be able to find the details in this policy but you can ask for more information if anything is unclear.
- The right to access the Collected Information we hold about you.
- The right to ask us to correct any Collected Information which we hold about you.
- The right to ask us to delete your Collected Information in certain circumstances.
- The right to object to or restrict our use of your Collected Information in certain circumstances. Please note that this may affect your ability to use the Service, or in some cases, terminate the Service completely.
- The right to stop us using your Collected Information for direct marketing.
- The right to withdraw your consent to our processing of your Collected Information if our processing is based on your consent.
- The right to request that we transfer certain elements of your Collected Information to you or another service provider in a machine-readable format.
- The right to complain to your national data protection regulator.
If you are a California resident, you have the following rights:
- The right to request to know what personal information, including Collected Information, we collect, use, disclose and sell. You may exercise this right twice per year, free of charge. If we are unable to fulfill this request, we will tell you the reasons why.
- The right to request deletion of your personal information, including Collected Information, collected by us. We may deny your request under certain circumstances, such as if we need to comply with our legal obligations or complete a transaction for which your personal information was collected. If we deny your request to delete, we will let you know the reason why.
- The right not to receive discriminatory treatment by us for exercising your privacy rights.
The CCPA requires that we make certain disclosures about our general collection, use, disclosure, and sale of personal information over the past 12 months. Accordingly, in the past 12 months: (i) we collected the categories of personal information from the sources and for the purpose detailed in Section 1 above; and (ii) we disclosed the categories of personal information detailed in Section 1 above to the categories of third parties detailed in Sections 2 and 3 above.
In the past 12 months, we have allowed certain companies to place third-party cookies on our Service or collect certain Collected Information from user devices as described above under Sections 1 and 3, which allows those companies to receive information about your activity on CallApp that is associated with your browser or device. The companies may use that data to serve you more relevant ads on the Service or on other websites. Under the CCPA, sharing data like this may be considered a “sale” of personal information. To exercise your right to opt-out of such sale, please click here. Except for this kind of sharing, CallApp has not sold your personal information; however, please review the disclosure below regarding how we may sell your Collected Information in the future.
We take commercially reasonable efforts to maintain the security of the Service and the information you submit to the Service, including your Collected Information, and preventing unauthorized access to your information, including your Collected Information, through the use of industry-standard technologies and reasonable internal procedures, including transmitting your data using modern security measures such as encryption.
In addition, we enable the display of CallApp’s data only based on a phone number which has already been obtained by a user, e.g.: by an incoming call.
In the event that we become aware of any accidental or unauthorized access to your information, we will use commercially reasonable efforts to notify you of such.
- Transfer of Information to a Different Jurisdiction
Collected Information is stored in the USA.
We or our infrastructure providers may transfer Collected Information to a different jurisdiction at our or their sole discretion, provided that such jurisdiction ensures adequate level of protection of the Collected Information or that such transfer meets any other applicable data protection requirements. You can ask us for more information about how we meet such requirements.
In addition, we or our infrastructure providers may transfer Collected Information to a different jurisdiction, if necessary and required in accordance with applicable data protection laws.
- Law and Jurisdiction
- Inquiries or Complaints
If you are unsatisfied with our Data Protection Officer’s treatment of your inquiry, you may lodge a complaint with the supervisory authority in your country.
Our representative in Europe may be contacted at: firstname.lastname@example.org